Terms of Service

By accessing our website, requesting a quotation, or engaging us to provide services, you confirm that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy, Cookie Policy, and any additional terms set out in a written statement of work, proposal or order form (each, an "Engagement Document").

If you do not agree with any part of these Terms, you must not use our website or services. If you accept these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation.

• "Services" means the consulting, technology, software development, support and related services provided by Stratum Global.
• "Deliverables" means any reports, designs, code, software, documentation or other materials produced for you under an Engagement Document.
• "Fees" means the charges payable for the Services as set out in the applicable Engagement Document.
• "Confidential Information" means any non-public information disclosed by one party to the other in connection with the Services.

Stratum Global LTD provides:

• Website design and development.
• Custom software and application development.
• Cloud architecture, integration and migration.
• Business automation and digital transformation.
• IT consulting, technical audits and infrastructure planning.
• Ongoing maintenance, security and managed support.

The specific scope, timelines, assumptions and acceptance criteria for each engagement will be set out in the relevant Engagement Document, which forms part of these Terms. In the event of any conflict between these Terms and an Engagement Document, the Engagement Document shall prevail with respect to that engagement.

All quotations are valid for 30 days unless stated otherwise and are based on the information provided by you at the time of enquiry. An order is accepted only when we issue written confirmation or both parties sign an Engagement Document. Material changes to scope may require a change request and revised Fees.

• Fees are quoted in GBP (£) and are exclusive of VAT and other applicable taxes, which will be added where required by law.
• Project work typically requires a non-refundable deposit of 30–50% on signature, with the balance invoiced at agreed milestones or on completion.
• Recurring services (e.g. maintenance plans, hosting, support) are billed monthly or annually in advance.
• Hourly consulting work is billed monthly in arrears in 15-minute increments.
• Invoices are payable within 14 days of the invoice date unless otherwise agreed in writing.
• Late payments may incur interest at 4% above the Bank of England base rate, calculated daily, in line with the Late Payment of Commercial Debts (Interest) Act 1998.
• We reserve the right to suspend Services and/or withhold Deliverables where invoices remain overdue.

Given the bespoke nature of our Services, the following refund principles apply unless otherwise stated in an Engagement Document:

• Deposits are non-refundable once work has commenced, as they reserve our team's capacity.
• Completed milestones and work already delivered are non-refundable.
• Pre-paid recurring plans may be cancelled at any time; refunds for the unused portion of a billing period are at our discretion.
• Material breach by us — if we fail to deliver Services in accordance with the Engagement Document and do not remedy the issue within 30 days of written notice, you may be entitled to a pro-rata refund of Fees paid for the affected work.

Refund requests should be submitted in writing to our billing team, with relevant details. We aim to respond within 10 business days.

To enable us to perform the Services, you agree to:

• Provide accurate, complete and timely information, content, access and approvals.
• Designate a primary point of contact authorised to make decisions on your behalf.
• Ensure that any materials you supply do not infringe third-party rights or breach applicable laws.
• Maintain appropriate backups of your own data and systems.
• Comply with all applicable laws and regulations in your use of the Deliverables and Services.

Delays caused by your failure to meet these responsibilities may impact timelines and Fees, and any resulting additional work will be charged at our standard rates.

When using our website, you agree not to:

• Use the website in any unlawful, fraudulent or harmful manner.
• Attempt to gain unauthorised access to our systems, networks or data.
• Introduce viruses, trojans, worms or other malicious code.
• Reproduce, duplicate, copy, resell or exploit any portion of the website without our prior written consent.
• Use any automated system (including bots, scrapers or spiders) to access the website except for publicly available search-engine indexing.

All intellectual property rights in our website, brand, methodologies, frameworks, tools, templates and pre-existing materials remain the exclusive property of Stratum Global or its licensors.

Subject to full payment of all applicable Fees, ownership of the bespoke elements of the Deliverables created specifically for you under an Engagement Document will transfer to you on completion. We retain a perpetual, royalty-free licence to use generic know-how, methods and non-confidential residual knowledge gained during the engagement.

Third-party components (including open-source software) included in Deliverables remain subject to their respective licences.

Each party shall keep the other's Confidential Information strictly confidential and use it solely for the purpose of performing or receiving the Services. This obligation survives termination of these Terms for a period of five (5) years.

We warrant that the Services will be performed with reasonable skill and care in accordance with prevailing industry standards. Except as expressly set out in these Terms or an Engagement Document, all other warranties, conditions and terms (whether express or implied by statute, common law or otherwise) are excluded to the maximum extent permitted by law.

Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded under applicable law.

Subject to the foregoing:

• Neither party shall be liable for any indirect, special or consequential loss, including loss of profits, revenue, business, anticipated savings, goodwill, data or business opportunity.
• Our total aggregate liability arising out of or in connection with an engagement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total Fees paid by you for the Services in the twelve (12) months immediately preceding the event giving rise to the claim.
• We shall not be liable for any failure or delay caused by events beyond our reasonable control (force majeure), including acts of God, governmental action, war, civil unrest, strikes, internet or telecommunications failures.

You agree to indemnify and hold harmless Stratum Global, its officers, employees and subcontractors from any claims, damages, losses or expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your use of the Deliverables in violation of applicable law; or (c) materials or instructions you provide that infringe the rights of a third party.

These Terms apply for as long as you use our website or receive Services from us. Engagement Documents continue for the term specified therein.

Either party may terminate an engagement immediately by written notice if the other party:

• Commits a material breach which is not remedied within 30 days of written notice.
• Becomes insolvent, enters administration, liquidation or any analogous process.
• Repeatedly fails to comply with the terms of these Terms or any Engagement Document.

On termination, you shall pay all Fees due for Services performed up to and including the date of termination, including for work in progress. Sections relating to payment, intellectual property, confidentiality, liability and governing law shall survive termination.

We may suspend access to our website or Services without liability for scheduled maintenance, security reasons, suspected breach of these Terms, or non-payment of overdue invoices.

Our website and Deliverables may include links to or integrations with third-party websites and services. We do not control, endorse or accept responsibility for such third-party content, terms or practices, and your use of them is at your own risk.

Each party shall comply with its respective obligations under applicable data protection laws, including the UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf, the parties shall enter into a data processing agreement on our standard terms. Further information is set out in our Privacy Policy.

You may not assign, sub-licence or otherwise transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations to an affiliate or in connection with a corporate reorganisation, merger or sale.

We may update these Terms from time to time. The "Last updated" date at the top of this page indicates when changes were made. Continued use of our website or Services after changes are posted constitutes your acceptance of the revised Terms. Material changes affecting active engagements will be notified to you in writing.

These Terms, together with the applicable Engagement Document and the policies referenced herein, constitute the entire agreement between the parties and supersede all prior discussions, representations or agreements relating to their subject matter.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving the parties' original intent.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales. The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any such dispute.

For questions regarding these Terms or to provide formal notices, please contact:

• Stratum Global LTD
• Email: legal@stratumglobaltech.com
• Web: Contact form